Is your business ready to communicate in the new economy of the 21st century?
Deconfusion Consulting can help you to rightsize your telecommunications services with technology that is appropriate to your budget needs and finances. It isn’t about having the latest and greatest, but utilizing proven and cost effective telecom services and equipment. Our goal is to help each customer to develop an easy to implement, simple to understand, cohesive, and manageable long term telecommunications strategy. In doing so we expect your company to become self sufficient over time and have little need of our consulting services unless our consultants are assisting in preparing for future stages of growth.
Now there is an automated concierge that customers will want to use, 4Cs!
What differentiates 4Cs from other Speech Recognition Companies?
• 4Cs’ Intelligent Knowledge System is a unique layered escalation process.
• This is a seamless integration between live agents and our automation.
• It is the hallmark of 4Cs’s solution. As caller responses are processed and identified.
• 4Cs uses 7 distinct layers to filter data that has been flagged in the system for review.
ASAP (Automated System Assimilation Platform.
A. If a call is sent to a live agent ASAP ensures any data captured within the 4Cs Call Handling Applications will be passed to a live agent, thus reducing the Average Handle Time (AHT.)
B. Whether the call is for technical support, trouble tickets, billing, sales, or customer service, there are some common denominators among almost all inbound calls.
- I. Who is calling?
- II. What is your account number?
- III. Contact information?
- IV. How we can get a hold of you if the call gets disconnected?
- V. Who would you like to speak with?
C. 4Cs captures, verifies, validates, and authorizes the caller.
D. 4Cs then determines where the call should go.
- I. If self-service is not an option it reduces the handle time of the agent by 2 to 3 minutes.
- II. The underlying VoIP and SIP platforms have the ability to move captured data outside of the applications used to collect it.
- III. In real-time het collected data passes to the agent’s desktop through ASAP.
- IV. This process eliminates the lengthy time and IT resources needed for backend integration.
- V. Our applications process information, such as credit card payments immediately.
- VI. The information is entered by ASAP rather than being transcribed at a later time.
The Customized Call Handing Platform is a fully hosted system.
e. 4Cs has strategic partnerships with the best telecommunications and service providers.
f. We are able to offer hosting services to our customers.
g. 4Cs can offer the flexibility of partially or fully hosted v- Business implementations.
h. 4Cs provides a range of hosted and on premise options that allow you to choose what is right for your business.
i. This enables you to consider remote hosting as a part of your long term strategy.
To schedule a presentation send an e-Mail to firstname.lastname@example.org or call 1-888-228-0680
We understand that profit is the essence of business.
If our ethical telecommunications consultants’ recommendations are not assisting your business in achieving greater profitability, we are not fulfilling our functions. We are professional consultants specializing in telecommunications. We evaluate and design all aspect of telecommunications. We do not know it all, but we will involve content experts when necessary to complement our knowledge base. Please take advantage of our no cost telecommunications assessment in order to decide whether we are the right consulting company to assist in facilitating your business growth. Should we partner you will find that we are carrier neutral and service agnostic, which allows us to guide your business to the choices that benefit your company. We will also provide regular reviews to ensure that you are being billed correctly and experiencing the quality of service, savings and simplicity that you want and deserve.
Would you be happy if everything just worked without causing any further brain damage? Do not read beyond this point unless you want to clutter your mind with telephony terms!
Do you really have to be conversant in: Active Server Pages (ASP), Automatic Call Distribution (ACD), Bill Auditing, Bluetooth, Cable, Cable Modem, Call Centers, Category 5 Cabling, Cell Phones, Client Server, computer telephony Integration (CTI), Contact Centers, Convergence Systems, Customer Relationship Management Software (CRM), Data Communications, Digital Service Lines (DSL), Disaster Recovery Services, Ethernet, Ethernet Over Copper (EOC), e-business, e-commerce, Fiber Optics, Frame Relay, Gateways, Hosted PBX, Handsets, Hoot and Holler Circuits, Information Technology (IT), Integrated Services for Digital Network (ISDN), Interactive Voice Response (IVR), InterLATA, IntraLATA, Internet, Internet Protocol (IP), IP Telephony, Internet Security, Key Systems, Local Area Network (LAN), Local Access Transport Area (LATA), Local Calling, Long Distance, Microwave, Mixed Messaging, Mobile Phones, Multi-Layer Protocol Services (MLPS), Multimedia. Network Management, Networking, Phone Systems, Private Business Exchange (PBX), Project Management, Quality of Service, (QOS), Request for Proposal (RFP), Request for Quote (RFQ), Routers Secure Service Protocol (SSP), Service Level Agreements (SLA), Session Initiated Protocol (SIP), SIP Trunks, Skype, Smart Phones, Social Media, Systems Management, Tablets, Teleconferencing, Telephones, Telephone Expense Management (TEM), Telephone Handsets, Telephony, The Communications Protocol/Internet Protocol (TCP/IP), Toll Free Numbers (800, 888, 877, 866, and 855 numbers), Unified Messaging, Video Conferencing, Virtual PBX, Virtual Services, Visual Fax, Visual Voice Mail, Voicemail, Voice over Internet Protocol (VoIP), Voice Systems, Web authoring, Wide Area Network (WAN), Wireline Service, Wireless Internet, Wireless Phones?